22bd Privacy Policy

General Introduction

22bd is an online gaming and betting platform operated for users in Bangladesh. We place the highest priority on user privacy and are always mindful of protecting personal information.

This privacy policy ("Policy") describes what information is collected when you use the 22bd platform — including its website, mobile app, and related services — how that information is processed, and how securely it is stored.

By using the 22bd platform's services — whether creating an account, making a deposit or withdrawal, or participating in any game — you are considered to have accepted the terms of this policy. To learn more about this policy and the full terms of using the platform, please read our Terms and Conditions page.

Data Collection

22bd collects two types of information — information provided directly by the user, and information collected automatically.

2.1 Information Provided by the User

The information you provide yourself when registering an account or using our services includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Payment information — bKash, Nagad, Rocket, or bank account number
• Username and password
• Messages and attachments sent when contacting customer support

2.2 Automatically Collected Information

When you use the 22bd platform, certain information is collected automatically, such as:

• IP address and device type
• Browser type and operating system
• Login time, session data, and activity history on the platform
• Gameplay and betting history
• Behavioural data collected through cookies and similar tracking technologies

Purpose of Data Use

Collected information is used only for specific and legitimate purposes. 22bd uses this information to:

• Create, manage, and verify accounts
• Process deposit and withdrawal transactions
• Maintain platform security and prevent fraud
• Provide customer service and resolve issues
• Inform users about relevant promotions and bonus offers
• Meet legal obligations
• Monitor accounts under the responsible gaming policy

22bd never uses your personal information for unrelated commercial purposes or sells it without your consent.

Sharing Data with Third Parties

22bd may share information with certain trusted third parties in limited circumstances and under strict confidentiality agreements.

4.1 Payment Processors

The necessary information is exchanged with the technical infrastructure of bKash, Nagad, Rocket, and bank transfers to process deposit and withdrawal transactions. This information is limited solely to transaction verification.

4.2 Technology and Software Providers

Limited technical information may be shared with game developers and software infrastructure providers to keep services running. These partnerships are entirely contractual and operate under data protection terms.

4.3 Legal Requirements

If information must be provided at the direction of a law enforcement agency or a competent court, 22bd may be required to supply the relevant information. In such cases, every effort will be made to notify the user where possible, unless the legal process prohibits it.

4.4 Policy on Sale of Information

22bd never sells or rents users' personal information to advertisers or third parties.

Cookies and Tracking Technologies

The 22bd platform uses cookies and similar tracking technologies to improve the user experience and maintain service quality.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Help understand platform usage patterns and improve service quality.

5.2 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling certain essential cookies may limit some platform functionality.

Data Storage and Security

22bd applies industry-standard technical measures to protect your information. All data is transferred via SSL encryption and stored on secure servers.

6.1 Technical Security Measures

• SSL/TLS encryption — on all data transmissions
• Encrypted database storage
• Regular security audits and vulnerability testing
• OTP-based two-factor verification
• Automated monitoring to detect suspicious activity

6.2 Data Retention Period

All information is retained while the account is active. After an account is closed, certain information may be kept for a defined period for legal compliance and fraud prevention purposes. Once no longer needed, data is securely deleted.

6.3 In the Event of a Security Breach

If a data breach occurs that puts your information at risk, 22bd will notify you as quickly as possible and take the necessary protective steps.

Your Rights

As a user, you have certain fundamental rights over your own information. 22bd respects these rights.

• Right to Access: You have the right to know what information is stored about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your personal information.
• Right to Restrict Processing: You may limit the use of your information for specific purposes.
• Right to Object: You may object to your information being used for marketing or advertising purposes.
• Right to Data Portability: You may request your information in a portable format.

To exercise these rights, contact us through customer support. We provide assistance in Bengali and English 24 hours a day, 7 days a week.

Account and Payment Information

For deposits and withdrawals on 22bd, you can use bKash, Nagad, Rocket, or bank transfer. Information related to these payment transactions is kept with the highest level of security.

Payment information is never stored directly on our servers — all financial transactions are handled through the encrypted infrastructure of the relevant payment provider. Information processed in connection with a minimum deposit of ৳200 and a minimum withdrawal of ৳800 is used solely for transaction verification and fraud prevention.

Protection of Minors

All services on 22bd are strictly for individuals aged 21 and above. No person under the age of 21 is permitted to use this platform.

We do not knowingly collect personal information from minors. If a user is found to be under 21, their account will be closed immediately and any collected information will be deleted.

To learn more about our overall position on responsible gaming and our age verification process, visit our Responsible Gaming page.

Policy Changes

22bd reserves the right to amend or update this privacy policy as needed. When changes are made, the "Last Updated" date at the top of the page will be revised.

For significant changes, you will be notified via your registered email address or through a notification within the platform. Continued use of the platform after any changes will be considered acceptance of the revised policy.

To get a clear understanding of all our policies, you may also take the time to read our About Us page, which contains detailed information about the 22bd platform's operating principles and values.

Contact

If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact our customer support team.

Our support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English.